At TotemNRG, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, billing/shipping address, phone number, and payment details when you place an order.

• Account Information: If you create an account, we store your login credentials securely.

• Usage Data: Information about how you browse and interact with our website, such as pages visited, IP address, browser type, and device information.

• Cookies & Tracking Technologies: We use cookies to improve your experience, remember your preferences, and analyze site traffic.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders.

• Communicate with you about your orders, updates, or promotions.

• Improve our website, products, and customer service.

• Send marketing emails (only if you opt in).

• Comply with legal obligations and prevent fraud.

3. How We Share Your Information

We do not sell or rent your personal information to third parties.
We may share information with:

• Service Providers: Payment processors, shipping carriers, and IT services needed to complete your order.

• Legal Obligations: When required by law, court order, or government request.

• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your data may transfer as part of the business.

4. Payment Information

Payments are processed securely through third-party providers such as PayPal and credit card processors. We do not store your full credit card details on our servers.

5. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent to marketing communications at any time.

• Request a copy of the personal data we hold about you. To exercise your rights, contact us at info@totemnrg.com.

6. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements such as our Terms & Conditions and Return & Exchange Policy.

7. Security

We take reasonable precautions to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure.

8. Cookies & Analytics

We use cookies and similar technologies to:

• Recognize your device and preferences.

• Track site performance and usage trends.

• Deliver targeted ads (if applicable).

You can disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Children’s Privacy

Our products and website are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@totemnrg.com

Effective as of 10/1/2025.